Support

WE ANSWER FAST — IT'S A ONE-PERSON KITCHEN

Common questions

A recipe link wouldn't convert

Some websites block automated reading. Open the recipe in your browser, select and copy the recipe text itself, and paste that into Sous instead — the text path always works.

A photo wouldn't convert

Sous reads the recipe straight off the page, so give it a straight-on shot in decent light with the whole recipe in frame. A two-page spread is fine — add the second page as a second photo (up to four). If it still won't read, paste the recipe text instead; the text path always works.

"You've hit today's conversion limit"

Each account can convert up to 100 recipes per rolling 30 days, and 20 per rolling 24 hours (AI processing is the expensive part). Both limits are rolling windows, so they free up as older conversions age out.

How do I cancel my subscription?

Subscriptions are managed by Apple: iPhone Settings → your name → Subscriptions → Sous → Cancel. Or in Sous: Settings (gear icon) → Manage Subscription. Canceling keeps Plus active until the end of the paid period, and every recipe you've already converted stays cookable forever.

How do I delete my data?

In the app: Settings (gear icon) → Delete My Data & Account. It's immediate and permanent. Details in the privacy policy.

The app says it "can't reach the kitchen"

Sous needs an internet connection the very first time it opens (to create your anonymous account) and whenever it converts a new recipe. Cooking already-saved recipes works offline-ish, but syncing needs a connection.

Do timers work if I lock my phone?

Yes — timers fire real notifications that survive locking the phone and even force-quitting the app. Make sure notifications are allowed for Sous in iPhone Settings.